Dear Valued Customers,
We would similar to brand a disceptation regarding the recent fake positive study of Driver Easy yesteryear Norton (by Symantec).
We possess got been receiving complaints from our users around mid Apr maxim that Norton products were stopping the role of Driver Easy.
We ran some tests as well as flora that Norton defined Driver Easy every bit a WS. Reputation product. By this, users could silent role Driver Easy. Then, the type of threat was escalated to PUA(Potential Unwanted Application).
This was a fake positive because Driver Easy fits zip inward the PUA category. So nosotros get to brand dissimilar efforts to deal to eliminate the impact on our users land at the same fourth dimension contact Symantec to consult their deal alongside this issue.
At showtime nosotros idea this mightiness survive due to the three-colored indicator that is used to deal our users to position the employment of the drivers faster. We released a novel version days later on as well as filed some other ticket to Symantec hoping to cook the problem, however, the fake positive silent persisted.
Then nosotros received an electronic mail from Symantec indicating that nosotros needed to hold back for the possible argue that “displays misleading data virtually how the issues deport on the computer’s performance”. We ran a lot of tests as well as figured that the fake positive mightiness survive triggered yesteryear the recoded date. We filed some other study to Symantec virtually this finding as well as released some other novel version of Driver Easy hoping to teach this employment fixed, yet the fake positive silent persisted.
The procedure is much harder as well as longer that nosotros thought. When pending for the in conclusion termination from Norton company, the fake positive study has been changed from WS. Reputation to PUA, thus to PUA. Gen iv as well as thus to WS. Reputation again.
Luckily, nosotros are non alone. We possess got a lot of warm-hearted as well as skilled users who possess got been helping us alongside the fake positive issue. Your deal is greatly appreciated yesteryear us all inward Easeware. Also, nosotros would similar to apologize i time to a greater extent than for the inconvenience that nosotros possess got brought.
We’re doing whatever nosotros tin to teach this employment fixed: we’ve been filling tickets to Symantec over as well as over i time to a greater extent than alongside the simply promise that they could inform us virtually the exact employment instead of shipping us yet some other template electronic mail alongside zip but confusing as well as ambiguous wording; nosotros cook whatever põrnikas that nosotros could detect as well as unloosen novel versions based on niggling data from Symantec; nosotros detect temporary solutions for our users to survive able to role Driver Easy alongside Norton safety on, yet the fake positive silent persists as well as Driver Easy volition silent survive whipped out from the computer.
As a software companionship themselves, Symantec should survive fully aware of the importance of fast reaction to bugs as well as the harm it would produce some other software companionship similar us if the fake positive non removed inward an acceptable fourth dimension range. Yet they fail our demand after nosotros possess got requested thus many times as well as provided plenty data for them to judge. We are somewhat discouraged now.
Easeware lone mightiness non survive tardily to notice yesteryear companionship similar Symantec. We intend if at that spot are plenty users filing against the fake positive, it volition survive hard for Symantec to neglect. So, if you lot are willing to deal us alongside removing the fake positive as well as desire to role Driver Easy without having trouble, delight become to the website hither https://submit.symantec.com/false_positive/ as well as submit a study to Symantec.
Any variety of your deal volition survive greatly appreciated. You are inward the mode of saving a small-scale as well as immature companionship yesteryear some clicks. Thank you lot really much.
